Shipping policy

All orders are shipped from Auckland, New Zealand via tracked courier. You will receive a tracking number by email once your order has been dispatched.

New Zealand

Orders typically arrive within 3–5 business days of purchase, New Zealand wide.

Shipping rates:

• Auckland: Standard $7.00 NZD (3–5 business days) or Express $14.00 NZD (1-3 business days). 
• North Island (outside Auckland): Courier $15.00 NZD (3–5 business days)
• South Island: Courier $25.00 NZD (3–5 business days)

Australia

We ship to all Australian states and territories from Auckland via NZ Post international tracked courier. Once your parcel arrives in Australia, delivery is completed by Australia Post and your tracking number will continue to work on both the NZ Post and Australia Post websites.

Shipping rate: $19-25 AUD per order.

Delivery typically takes 6–10 business days from dispatch.

No customs charges. Orders under AUD $1,000 are not charged Australian import duties, taxes or customs processing fees — the price you see at checkout is the total you pay. Orders over AUD $1,000 may attract Australian import GST, duty and clearance charges, which are payable by the recipient before delivery.

Delays and questions

Delivery timeframes are estimates and may vary during holiday periods, due to courier delays, or (for Australian orders) customs and biosecurity processing. If your order hasn't arrived within the expected timeframe, or you have any questions about shipping, contact us at hello@divotworks.co.